Password Reset Process:
FireFox does not work well with GNet, please use Chrome, or IE.
For security, the link expires after 30 minutes. You can only visit this link once. To initiate a 'new password link':
Put your user id in the user id field - typically the email address you used to register with.
Click on ‘Forgot Password’ link
Check your email
The password reset email may land in your Junk/Bulk mail folder