Common GNet error messages and how to handle them

ERROR: The partnership isn't established by

specified

executor.

Reason for Error: The account has not been connected to their reservation system

Solution: Report to support@grdd.net and we will have them connected

ERROR: No vehicle mapping for

sedan

(Conflict - - Any vehicle type of specified group doesn't match to reservation criteria.)

Reason for Error: Operator is not sharing the requested vehicle-type in their reservation system or the capacity of the vehicle-type does not match the capacity of the vehicle requested.

Solution: Operator must expose the vehicle-type in their reservation system and support@grdd.net should be notified to check the capacity for the reservation requested

ERROR: Conflict - - Credit card Is required by company system but isn't specified in the settings reservation

Reason for Error: Operator has the associated account set to require a credit card, but none was provided in the reservation

Solution: Change the account to be Direct Bill/Direct Invoice, you can still charge their

credit-card

, but the reservation will be delivered properly if that requirement is removed.

Updated: 16 Nov 2018 08:57 AM

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