FireFox does not work well with GNet, please use Chrome, or IE.
For security, the link expires after 30 minutes. You can only visit this link once. To initiate a 'new password link':
Put your user id in the user id field (usually the email address you used to register with)
Click on ‘Forgot Password’ link
Check your email
The password reset email may land in your Junk/Bulk mail folder